Review Submissions

Every score you collect, from a form link, an email invite, or a website widget, lands in one place: the Submissions page. Each response is scored and categorised automatically, so there is nothing to approve.

Open Submissions

NPS > Submissions shows every response across all your forms.
A single form's Submissions tab shows only that form's responses.
A customer's profile shows only that customer's responses.

What each row shows

The customer's name and email.
The score, and its band: Detractor (0 to 6), Passive (7 to 8), or Promoter (9 to 10).
The form it came from.
The source: Form (a form link or email invite) or Widget (your embedded website widget).
Any comment the customer left.

Filter the list

Use the filters bar to narrow the list:

Search: free-text search across the response.
Form: pick a specific form.
Category: Promoter, Passive, or Detractor.
Status: Active or Flagged.
Source: Form or Widget.

Archive a response

Click the ⋯ menu on a row and choose Archive. This removes the response from the list and from your analytics. It is a soft delete, so the record is kept, but it will not show up again.

Archive several at once

Tick the checkboxes on the rows you want. A bar appears above the table with an Archive button that applies to your whole selection. You are asked to confirm before anything is archived.