Contendar Help

NPS Analytics

The Analysis page shows your NPS score and how it breaks down across your responses.

Open Analysis

  • NPS > Analysis covers every form.
  • A single form's Analysis tab covers only that form.

Use the date range and form filters at the top to narrow down what you see.

Your NPS score

Your NPS score is the percentage of promoters minus the percentage of detractors, rounded to a whole number. It runs from -100 to +100.

  • Only responses with a score count towards it.
  • Archived responses are left out.

Summary cards

  • NPS score: the headline number, with how many scored responses it is based on and the average score.
  • Promoters: count, percentage, score 9 to 10.
  • Passives: count, percentage, score 7 to 8.
  • Detractors: count, percentage, score 0 to 6.

Charts

  • NPS by form: your score for each form, side by side. This chart always shows every form, even when you have picked one form in the filter, so you can compare them.
  • Score distribution: how many responses landed on each score from 0 to 10.
  • Recent detractors: your most recent low scores, so you can follow up quickly. This one respects the form filter.

Related pages

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