Contendar Help

Overview

Testimonials let you collect, review, and show customer reviews. You can collect written reviews, photo reviews, and video reviews.

Where to find Testimonials

  1. Open your project.
  2. In the left sidebar, go to the Retention section.
  3. Click Testimonials.

The Testimonials section has seven pages:

  • Forms: build a form to collect reviews from customers.
  • Import: bring in reviews you already have from other sites or tools.
  • Submissions: approve or reject reviews before you show them.
  • Showcase: display your approved reviews on your website.
  • Case studies: turn one review into a full success story.
  • Analytics: see trends across your reviews.
  • Webhooks: send review events to other tools, like Zapier.

There is also a Customers page. This page is not inside Testimonials, but it is closely linked to it. It lists everyone who has submitted, or been invited to submit, a review.

The basic workflow

  1. Create a form. This is the questionnaire your customers fill in.
  2. Share the form, or invite customers to it by email.
  3. Review submissions. Approve the good ones. Reject the ones you do not want.
  4. Showcase your approved reviews on your website, as a page or a widget.

You can also skip step 1 and 2. Use the Import page to bring in reviews you already have from sites like Google Reviews or Trustpilot, or from tools like Senja.

The status of a review

Every review moves through these statuses:

StatusWhat it means
PendingThe review has arrived. It has not been checked yet.
ApprovedYou have checked the review. You can now show it.
RejectedYou have checked the review. You will not show it.

Only Approved reviews can be added to a Showcase, shared as a link, or turned into a case study.

Related pages

Was this helpful?