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NPS · Customer Feedback

Know who's about to leave,
before they do

Share a simple one-question survey after key moments. Get one clear score and see recent low scores surfaced on your dashboard.

So you can reach out and win them back before they churn, not after.

Start tracking NPSHow it works
One question, no fatigue
Every response scored automatically
Share it after any milestone
Detractors surfaced on your dashboard
No spreadsheets
1 question
The entire survey
No fatigue, no drop-off
0–10 scale
Standard NPS scoring
Comparable over time
Auto-scored
Every response
Categorised the moment it lands
Detractors
Surfaced automatically
Right on your dashboard
The process

From one question to a saved customer

Everything you need to run NPS and act on it is built in. No survey tool to configure, no spreadsheet to maintain.

01

Share it at the right moment

Send the link yourself after onboarding, a renewal, or a support ticket, whichever moment tells you the most about how a customer feels.

02

One question, one score

Customers answer "How likely are you to recommend us?" on a 0-10 scale. No fatigue, no drop-off.

03

See who's at risk

Every response is scored as Detractor, Passive, or Promoter, and unhappy customers are flagged automatically.

04

Reach out before they churn

Follow up with at-risk customers directly, while there's still time to fix it.

Why NPS

Churn doesn't announce itself. NPS does.

By the time a customer cancels, it's too late to ask why. NPS gives you the warning early.

One number that means something

A single score from -100 to 100, calculated automatically from your responses, so you always know exactly where you stand.

Spot at-risk customers early

Every low score is a customer telling you something's wrong, while there's still time to act.

Takes seconds to answer

One question, one click. You get responses that a long survey never would.

Share it however you reach customers

One link is all it takes. Drop it in an email, a text, or wherever you already talk to customers. No embed code, no developer.

Filter by any time window

Look at last week, last quarter, or all time, and compare your score across every survey form you run.

Know who to call today

Every response is tied to a real customer, not an anonymous statistic.

When to send it

NPS works best tied to a real moment

A survey shared at the right time gets better responses and tells you more than one sent at random.

Post-onboarding

Catch friction early, right when a new customer forms their first impression.

Before renewal

Know where you stand with a customer before the renewal conversation happens.

After a support ticket

See if a resolved issue actually left the customer satisfied.

On a regular cadence

Run a quarterly pulse check across your whole customer base.

Watching for churn signals

A low score is an early warning. Act on it before it becomes a cancellation.

Reporting to the team

Give leadership one number that tracks the health of the whole customer base.

Common questions

Frequently asked questions

NPS

Stop losing customers you never knew were unhappy.

Set up your first survey in minutes and start seeing who's at risk today.

Start tracking NPS
One question, no fatigue
Every response scored automatically
Detractors surfaced on your dashboard
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